Workplace HCM’s Payroll Specialist Supervisor manages our internal specialists team in addition to our client relationships. This person will support multi-product clients with technical assistance, training, and general service inquiries. This position includes the ability to manage employees in addition to managing calendars relating to payroll processing, training, and proactive client activity management.

Responsibilities

Qualified candidates will be accountable for the following responsibilities:

• Manage our internal staff of payroll specialists
• Answer and assist with all internal payroll inquiries and direct accordingly
• Coach and develop staff for department
• Manage a shared client group of 200 to 300 clients
• Monitor the client system and identify issues as they arise
• Manage the daily payroll process to produce timely payroll for clients
• Maintain proper documentations of client communications
• Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
• Maintain a long-term relationship with every client assigned to you
• Provide backup for other specialists as needed
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
• Other related tasks as assigned

Requirements

Qualified candidates must possess the following qualities:

• Minimum 5 years experience preferred
• Supervisor or management experience a plus
• Excellent client services and technical support skills
• Ability to work with different departments
• Ability to multi-task and work independently
• Exceptional verbal and written communications skills
• Proficient in Windows based software
• Ability to excel in a fast-paced, service oriented position
• Must be able to work overtime as needed

To apply click here! https://workplace-hcm-inc.hireonthego.com/job/537871/payroll-specialist-supervisor